FAQ

Bits and pieces that you may find helpful!

 

~ Who will deliver my order?

Tilly & Otto use Australia Post for all deliveries.  Australia Post will send you a tracking number once your order is shipped.  

PLEASE NOTE.....Australia Post now automatically allow "safe dropping" for all deliveries.  YOU are able to change this in your AP settings.  We highly recommend not allowing safe dropping by Australia Post.

~ When will my order ship?

*  If your chosen pieces are "in stock", we endeavour to ship within 5 working days. 

*  If your chosen pieces are a "pre order", please take note of the ESTIMATED release date.  Tilly & Otto endeavour to ship your order WITHIN 10 working days from this date.  If you ordered a mixture of "in stock" and "pre order" your order will ship once all pieces are ready.

*  If your chosen piece is a custom listing (printed just for you!) please allow approximately 6 weeks for delivery.  Each listing will have details of timeframes.  We will try our hardest to send your order as quickly as possible!

*  All single and king single sheets are a custom listing.  Please allow 4-5 weeks for your order to be delivered.  

~ Is International shipping available?

ABSOLUTELY!  Tilly & Otto ship worldwide at very reasonable and subsidised rates.  Our website will show your shipping costs at checkout.  All Duties and customs costs are the responsibility of the customer.

USA shipping $20

NZ shipping $15

~ What payment options do you offer?

T&O accept payment via PayPal, Credit Card, Afterpay and ZipPay.  Please see our t&c's for safety and privacy information.

~ What are Tilly & Otto pieces made from?

ALL T&O pieces are mindfully crafted in the most luxurious of cottons.  Our stretchy swaddles are made from the softest cotton jersey for the perfect stretch and swaddle.

~ How do I care for my t&o pieces?

We recommend gentle, hand washing and drying in the shade to ensure a lovely, long life of your t&o piece!  Please see individual care instructions attached to each piece once received.

~ Are Tilly & Otto pieces suitable for my newborn?

All Tilly & Otto pieces are made from breathable cottons, which is safest and best for precious babe's.  For further information, we recommend the education articles written by Red Nose.  www.rednose.com.au

~ Do you offer wholesale to stores?

YES! Tilly & Otto welcome wholesale applications via email at info@tillyandotto.com.au