Terms & Conditions

tilly & otto  post orders Australia wide using Australia Post. International parcels are shipped using Pack and Track International.  Your order will be shipped within 5 working days, although we do endeavour to complete your order in as speedy a manner as possible.

Any duties or customs obligations for international orders are to be borne by the customer.

Express post is available.  Please email info@tillyandotto.com.au to expediate your order or leave a message in the comments section when placing your order.


Customer Guarantee / Returns & Exchanges

We will happily exchange or refund goods within 14 business days of receipt of goods. Goods can be returned or exchanged as long as they have not be used, washed or damaged.


Please note: All sales items are final.

 Step 1

 Please email info@tillyandotto.com.au to discuss any returns or exchanges.


Step 2

 Returns and exchanges need to be mailed at the customers expense to:


tilly & otto

PO Box 20



Please include a copy of your invoice/payment confirmation and a note advising us of your needs.


Exchanges: please include a self –addressed pre-paid satchel for your new items to be sent in.


Returns: You will be credited for the goods once the items have been received. We are unable to refund postage costs.


Faulty items: You will be credited for the goods and postage once the items have been received and the fault is approved.


For further information please email us at info@tillyandotto.com.au



 Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, tillyandotto.com.au will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from www.tillyandotto.com.au or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.


 By using the tillyandotto.com.au site, you are consenting to the collection of information by tillyandotto.com.au.


 Online Ordering Security


Protecting your personal and order information is a priority at tilly & otto. We want you to be able to order from tillyandotto.com.au with total confidence. As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our on-line ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to tillyandotto.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.


 Privacy Rights


If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email our privacy manager.


Unless otherwise indicated, copyright in the information on this web site is owned by tillyandotto.com.au all right reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by tillyandotto.com.au.