Terms & Conditions

Tilly & Otto  post orders Australia wide using Australia Post. International parcels are shipped using Australia Post International.  

If your chosen piece states "ready to ship" your order will ship within 48 hours of being placed.  If your chosen piece states "made to order" please allow 6-8 weeks for delivery.

Any duties or customs obligations for international orders are to be borne by the customer.

Customer Guarantee /Exchanges & Store Credit.

We will happily exchange goods within 14 business days of receipt of goods. Goods can be exchanged as long as they have not be used, washed or damaged.  We do not refund for change of mind.  Store credit can be arranged.


Please note: All sales items are final.

 Step 1

 Please email to discuss any exchanges.


Step 2

Exchanges need to be mailed at the customers expense to:


Tilly & Otto

PO Box 139



Please include a note advising us of your needs.


Exchanges: please include a self –addressed pre-paid satchel for your new items to be sent in.


Faulty items: You will be credited for the goods and postage once the items have been received and the fault is approved.


For further information please email us at



 Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.


 By using the site, you are consenting to the collection of information by


 Online Ordering Security


Protecting your personal and order information is a priority at tilly & otto. We want you to be able to order from with total confidence. As such we have created a secure transaction environment. We use secure sockets layer (SSL) technology – our on-line ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.


 Privacy Rights


If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please email our privacy manager.


Unless otherwise indicated, copyright in the information on this web site is owned by all right reserved. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Cth. Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by